RETURN / REFUND POLICY
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund.
* We cannot cancel the order if the product is already shipped out.
* If you place a wrong order due to the customer and the order has been shipped (including but not limited to the purchase of the wrong color, quantity, etc.), please forgive us for not being able to cancel the order. We will usually provide you with a 50% discount, and you can purchase the correct option again at half price.Please contact our customer service email for details ： [email protected]
Returns (if applicable)
We accept return on products. Customers has the right to apply for return within 30 days after the receipt.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer or your local post office / other transfer station
Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]ail.com
Please contact our Customer service at [email protected] to get the returned address.